Question 1

How long does it take to open an account at EX99?

Accepted Answer

Just 2 minutes. Just three simple steps: enter your name, mobile number, and password. Verify the OTP sent to your phone and your account is ready to go. No documents or complicated steps required. Was this answer helpful? Yes No

Question 2

What is the minimum age to register?

Accepted Answer

To register at EX99 At least 18 years old years of age is required. Enter your correct date of birth during registration. Accounts cannot be created for users under 18, and age verification may be required for large withdrawals. Was this answer helpful? Yes No

Question 3

Can a person open more than one account?

Accepted Answer

No. Under EX99's terms, each person may only One account Only one account is allowed. If multiple accounts are found, all bonuses will be forfeited and accounts may be suspended. You get all the benefits with just one account. Was this answer helpful? Yes No

Question 4

How do I close my account?

Accepted Answer

To close your account, email support@ex99.biz or let us know via Live Chat. Make sure to withdraw any remaining balance first. If you're looking to close your account due to a betting-related concern, Responsible Gaming See the self-exclusion option on the page. Was this answer helpful? Yes No

Question 5

Can I change my username after registering?

Accepted Answer

Usernames generally cannot be changed once set. If you have a specific reason for needing a change, contact support — we'll review the situation and see what we can do. Was this answer helpful? Yes No

Question 6

What is the minimum deposit at EX99?

Accepted Answer

Minimum Deposit ৳200. Deposit instantly via bKash, Nagad, or Rocket — with zero deposit fees. Was this answer helpful? Yes No

Question 7

How long do withdrawals take?

Accepted Answer

Most withdrawals 5 to 15 minutes are processed within this window. Occasionally, system verification may extend this to up to 1 hour. Large withdrawals made after midnight may take slightly longer. Was this answer helpful? Yes No

Question 8

What is the daily withdrawal limit?

Accepted Answer

The maximum daily limit for a standard account is ৳50,000 can be withdrawn. This limit is higher for VIP members who have completed KYC verification. Contact support to increase your limit. Was this answer helpful? Yes No

Question 9

What payment methods are accepted?

Accepted Answer

Payment methods supported by EX99: bKash, Nagad, Rocket and several local bank transfers. Cryptocurrency is also accepted on a limited basis. All transactions are processed in Bangladeshi Taka (৳). Was this answer helpful? Yes No

Question 10

I made a deposit but my balance hasn't been updated — what should I do?

Accepted Answer

Your balance is usually updated within 5 minutes. If it isn't, Transaction screenshot via Live Chat or email us at support@ex99.biz. We'll resolve it within 1 hour. Your funds will not be lost under any circumstances. Was this answer helpful? Yes No

Question 11

How much is the welcome bonus and how do I claim it?

Accepted Answer

New members on their first deposit 100% Welcome Bonus up to ৳10,000. Deposit ৳5,000 and get ৳5,000 in bonus — it's automatically credited, no code needed. Was this answer helpful? Yes No

Question 12

Are there any conditions to withdraw a bonus?

Accepted Answer

Yes, to withdraw a bonus Wagering requirements must be met. Typically, you are required to wager 5x the bonus amount. Full terms and conditions Terms & Conditions page. Wagering must be completed within 30 days of receiving the bonus. Was this answer helpful? Yes No

Question 13

How do I claim the weekly cashback bonus?

Accepted Answer

Every Monday, based on the previous week's net losses 10% Cashback is credited automatically. The minimum qualifying loss is ৳500. Maximum cashback is ৳5,000. For more details, Promotions See on page. Was this answer helpful? Yes No

Question 14

Do I get a bonus for referring a friend?

Accepted Answer

Yes! For every successful referral in the referral program, ৳200 bonus is available. The bonus will be credited to your account as soon as your friend makes their first deposit. For more details, Promotions See on page. Was this answer helpful? Yes No

Question 15

Which sports can I bet on at EX99?

Accepted Answer

You can bet on cricket, football, tennis, badminton, kabaddi, hockey, and many more. As one of Bangladesh's most popular sports, Cricket and football has the most events available. Sports Betting See the full list on the page. Was this answer helpful? Yes No

Question 16

How does live betting work?

Accepted Answer

Live betting lets you place wagers at real-time odds while a match is in progress. Odds shift moment to moment based on how the game unfolds. Once you log in, Live Events displayed. Act quickly, as odds can change at any moment. Was this answer helpful? Yes No

Question 17

What is the minimum bet amount?

Accepted Answer

Minimum Bet ৳10. Maximum bet amounts vary by event and market — typically ranging from ৳50,000 to ৳2,00,000. For larger bets, please contact support. Was this answer helpful? Yes No

Question 18

How do I buy a lottery ticket?

Accepted Answer

Log in and Lottery Go to the page, pick your preferred lottery, choose your numbers (or let the system pick randomly), and purchase a ticket using your balance. Draw results will be reflected in your account instantly. Was this answer helpful? Yes No

Question 19

Can a bet be cancelled after it's placed?

Accepted Answer

Bets generally cannot be cancelled once placed. However, if a match is cancelled or the outcome is uncertain, ex99 will automatically void the bet and refund your amount. A cash-out option may be available for some events before they begin. Was this answer helpful? Yes No

Question 20

What should I do if I forget my password?

Accepted Answer

on the login page Click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. The entire process takes 2 minutes ends in. Was this answer helpful? Yes No

Question 21

Is my personal information safe?

Accepted Answer

Yes, completely safe. ex99 256-bit SSL encryption Your information is never sold or shared with third parties. For more details, Privacy Policy available on the page. Was this answer helpful? Yes No

Question 22

What should I do if I notice a suspicious login?

Accepted Answer

Change your password immediately and log out of all devices. Then notify us at support@ex99.biz. Our security team will review your account and take action. Never share your password or OTP with anyone. Was this answer helpful? Yes No

Question 23

How do I contact customer support?

Accepted Answer

You can reach us three ways: 1) Live Chat — get an instant response (24/7), 2) Email — support@ex99.biz (reply within 2 hours), 3) the chat icon at the bottom of any page on the site. You can communicate in Bangla. Was this answer helpful? Yes No

Question 24

Does EX99 have a mobile app?

Accepted Answer

EX99 is fully Mobile-optimized website acts as a full app. Open ex99.biz in any smartphone browser to access all features — no separate app download needed. Was this answer helpful? Yes No

Question 25

When is KYC verification required?

Accepted Answer

For large withdrawals (৳50,000+), you may be asked to provide a photo of your national ID. This is a security measure to ensure your funds are sent to the right place. Once KYC is completed Withdrawal limits increase. Was this answer helpful? Yes No

Question 26

How do I dispute a bet result?

Accepted Answer

After results are announced Within 48 hours Contact support with the bet ID, event name, and a description of the issue. Our team will investigate and take action within 72 hours. The official result is final. Was this answer helpful? Yes No

EX99 FAQ — Answers to All Your Questions

EX99 FAQ — Why does this page exist?

What should you do if you can't find an answer?

Is ex99 legal in Bangladesh?

Why do so many people choose ex99?

Instant transactions

Exciting Bonuses

Top-Level Security

Full service in Bangla

Best Odds

Easy registration

Did you find your answer?
Start enjoying now!