This Privacy Policy ("Policy") is issued by EX99, the operator of the ex99.biz platform. By using the ex99.biz website or accessing our services, you consent to the data collection and usage practices described in this Policy.
We believe your privacy is a fundamental right. ex99 has established this policy with complete transparency — so you know exactly what data we hold, why we hold it, and how it is kept secure.
Applicability: This policy applies to the ex99 website, mobile site, and all related services. Third-party sites you visit are governed by their own respective policies.
Ex99 only collects information that is necessary to provide our services. The table below outlines each data type and its purpose in detail:
| Data type | Example | Purpose |
|---|
| Identity-related | Name, date of birth, NID | KYC Verification & Age Confirmation |
| Contact Information | Mobile, Email | Account management & notifications |
| Financial Information | BKash/Nagad Number | Deposits & Withdrawals |
| Transaction history | Bets, Winnings & Deposits | Account transparency & fraud prevention |
| Device Information | IP, Browser, OS | Security & Fraud Detection |
| Usage data | Page visits, clicks | Service Improvement & Personalized Experience |
We never collect: Your social media passwords, bank card numbers, or any sensitive information without your consent.
Ex99 collects information through the following methods:
Direct Collection:
- Information you provide when filling out the registration form.
- Documents submitted for KYC verification.
- Information provided when contacting customer support.
- When participating in competitions or surveys.
Automatically collected:
- Via cookies and similar technologies while browsing the website.
- System logs for logins, betting activity, and transactions.
- Device IP address and browser information.
Security Assurance: All data collection is conducted through encrypted channels via the HTTPS protocol. Your data is never transmitted over unsecured channels.
Ex99 uses collected data solely for the following purposes:
- Account Management: To secure registration, login, and account safety.
- Service delivery: To operate betting, deposit, withdrawal, and lottery services.
- Identity verification: To comply with KYC regulations and verify user age.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer support: To resolve your complaints and queries promptly.
- Relevant communications: To send you promotions and offers tailored to your preferences.
- Service Improvement: To analyze user experience and improve the site.
- Legal Obligations: To meet regulatory requirements.
Marketing Communications: You may opt out of marketing emails or SMS at any time. Simply disable them via the Settings page or by emailing support@ex99.biz.
Ex99 does not sell your personal data. However, in limited circumstances, it may be shared with trusted partners:
Limited Circumstances for Data Sharing:
- Payment Processors: Solely to process transactions with bKash, Nagad, and similar services.
- KYC Provider: With licensed verification services for identity confirmation.
- Legal authority: Upon receipt of a valid order from a court or government authority.
- Security Provider: With specialist agencies for cybersecurity protection.
All partners listed above are bound by confidentiality agreements with ex99 and are required to use the data they receive solely for the specified purpose.
Our Commitment: ex99 will never sell your information to advertisers, data brokers, or any other commercial entity.
Ex99 employs a multi-layered security framework to protect your data:
Technical Security:
- 256-bit TLS/SSL encryption — applied to all data in transit.
- AES-256 encryption — applied to all sensitive data at rest.
- Two-factor authentication (2FA) — for account access.
- Firewall & DDoS protection — safeguarding server infrastructure.
- Automated suspicious activity detection system.
Administrative safeguards:
- Strict access controls — only authorized personnel can access limited data.
- Regular security training — mandatory for all ex99 staff.
- Annual third-party security audit.
- A data breach response plan is always active.
Your Role: Use a strong password, never share it with anyone, and contact support immediately if you notice anything suspicious.
Ex99 uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience and keep the site functioning properly.
Essential cookies
Login sessions and security tokens — essential for the site to function.
Always Active
Performance Cookies
Page load times & error tracking — to improve site performance.
Optional
Functional Cookies
Language preferences, login state — for a personalized experience.
Optional
Analytics cookies
Which pages are visited most — used to improve our services.
Optional
Cookies can be managed or disabled through your browser settings. However, disabling essential cookies may cause certain parts of the site to function incorrectly.
Ex99 does not retain your data longer than necessary. Each category of information has a defined retention period:
| Data type | Retention Period | Reason |
|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction records | 7 Years | Financial Regulatory Guidelines |
| KYC Documents | 5 Years | Verification Rules |
| Log Files | 12 Months | Security analytics |
| Marketing Data | Immediate Deletion Upon Opt-Out | User Preferences |
| Cookie Data | 30 days to 1 year | By cookie type |
Once the retention period expires, data is securely deleted or anonymized. No expired data is used for any purpose.
As an ex99 user, you have several important rights regarding your personal data:
You can request to know what information ex99 holds about you at any time. Submit a request to support and a copy of your data will be sent within 30 days.
If any of your information is incorrect, you may request a correction. Contact support and it will be updated within 14 business days.
After account closure, you may request deletion of any data that is no longer required by legal obligation. Note that transaction records must be retained by law.
You may object to the use of your data for marketing or analytics purposes. Opt-out requests will be acted upon immediately upon receipt.
You may request a copy of your data in a standard format (JSON or CSV) — useful if you wish to use it on another platform.
To exercise any of your rights support@ex99.bizEmail us or submit a request via live chat. We aim to respond within 30 days.
Ex99's services are strictly for users aged 18 and above. We do not knowingly collect any information from individuals under 18.
If we discover that a minor has inadvertently created an account, that account will be closed immediately and all collected data will be deleted.
A note for parents: If you believe your child is using ex99, contact us immediately at support@ex99.biz. We will take swift action.
Ex99 may update this Privacy Policy as needed. For significant changes, registered users will receive at least 14 days' advance notice by email.
Continued use of ex99 after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update will always be shown at the top of the page.
Stay notified: Keep ex99 email notifications enabled so you never miss updates about policy changes.
For any privacy-related questions, concerns, or complaints, please contact our privacy team:
- Email: support@ex99.biz (Subject: Privacy Request)
- Live Chat: Always available on the website
- Response Time: Initial response within 48 hours
Upon receiving a complaint, ex99 conducts an impartial investigation and provides a resolution within 30 days. If a complex matter requires more time, you will be notified in advance. We treat every privacy complaint with the utmost seriousness.